Freedom Of Information

Freedom Of Information

Information available from Birchwood Dental Practice under the Freedom of Information Act Information covered by this scheme is only about the general dental services we provide under the National Health Service Act 2006. If you wish to make a Freedom Of Information request please contact us with the subject “FOI request”.

Information to be published How the information can be obtained Cost
Class1 – Who we are and what we do 
Who’s who in the practice These details are available in our patient information leaflet which can be obtained from reception or downloaded. No charge
Contact details for the practice
These details are available in our patient information leaflet which can be obtained from reception or downloaded.
No charge
Opening hours
These details are available in our patient information leaflet which can be obtained from reception or downloaded.
No charge
Staffing structure This is on display in reception, a copy can be requested from reception. No charge
Class 2 – What we spend and how we spend it 
Total final cost to the  PCT/LHB/HPSS of our contracted services Information on NHS funding can be requested at reception or accessed via the NHS Business Service Authority No charge
Class 3 – What our priorities are and how we are doing
Plans for the development and provision of NHS services These details are available in our patient information leaflet which can be obtained from reception or downloaded. No charge
Practice Inspection None currently available
Class 4 – How we make decisions
Records of decisions made in the practice/firm affecting the provision of NHS services As a small business formal records of management decisions are not normally recorded, however, any changes in the provision of NHS services would be incorporated into an updated patient information leaflet, our current patient information leaflet, which can be obtained from reception or downloaded. We may also notify patients by notices in our reception area and on our website
Class 5 – Our policies and procedures
Policies and procedures about customer service
These details are available in our patient information leaflet which can be obtained from reception or downloaded
No charge
Equality and diversity policy A copy of this policy can be requested from reception No charge
Health and safety policy A copy of this policy can be requested from reception No charge
Complaints procedures (including those covering requests for information and operating the publication scheme) A copy of this policy can be requested from reception or found on the website here. No charge
Records management policies (records retention, destruction and archive) A copy of our policy can be requested from reception No charge
Confidentiality and data protection policies A copy of our confidentiality policy can be obtained from reception, our data protection policy is also available here. No charge
Policies and procedures for handling requests for information This information is contained within this document
Class 6 – Lists and Registers
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) None held
Class 7 – The services we offer
The services provided under contract to the NHS
These details are available in our patient information leaflet which can be obtained from reception or downloaded
 No charge
Charges for services These details are displayed in our  waiting room and on our website here.  No charge
Information leaflets
You can download our patient information leaflet or request a written copy at reception
 No charge

Last updated on December 29th, 2015