Complaints Procedure

Complaints Procedure

We would be very pleased to receive any feedback you may have about our service.

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

If you would like to complain about any aspect of our service please contact us via our complaints form or if you prefer write to:

The Practice Patient Manager, Birchwood Dental Practice, 21 Benson Road, Birchwood, Warrington. WA3 7PQ

NHS dental services
Alternatively you may complain directly to NHS England via the complaints manager. You have several options for doing this:

By post: NHS England, PO Box 16738, Redditch, B97 9PT

By email: england.contactus@nhs.net with ‘For the attention of the complaints manager’ in the subject line.

By telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

If you are not satisfied with the response you receive from us or NHS England you may also raise it with the Parliamentary and Health Service Ombudsman.

Private dental services

If your complaint is about private treatment and you are unhappy with the response you receive from us please contact the Dental Complaints Service on 08456 120 540 or visit www.dentalcomplaints.org.uk

All Dental Professionals are registered with and regulated by the General Dental Council.

General Dental Council
www.gdc-uk.org
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800

37 Wimpole Street
London W1G 8DQ

 

Comments and Complaints Procedure

We would be very pleased to receive any feedback you may have about our service.

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

If you would like to comment about any aspect of our service please contact us via ourcomments formor if you prefer write to:

The Practice Patient Manager, Birchwood Dental Practice, 21 Benson Road, Birchwood, Warrington. WA3 7PQ

If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with Warrington Primary Care Trust. You can get support with making a complaint from:

NHS dental services– the complaints manager or Patient Advice and Liaison Service (PALS – see below), your local Independent Complaints Advocacy Service (ICAS), Citizens Advice or visitwww.dh.gov.uk

Patient Advice and Liaison Service
Warrington Primary Care Trust
930 – 932 Birchwood Boulevard
Millenium Park
Birchwood
Warrington
WA3 7QN
www.warrington-health.nhs.uk

Private dental services– if your complaint is about private treatment please contact the Dental Complaints Service on 08456 120 540 or visitwww.dentalcomplaints.org.uk

 

 

 

Last updated on July 17th, 2015