Quality Assurance

Quality Assurance

As a practice we operate a system to ensure that:

patients’ views are listened to

  • we actively seek feedback from our patients via our own and NHS patient surveys
  • we offer a range of methods patients can use to give feedback who have not been given opportunity to participate in a survey
  • we discuss patient feedback and ways of responding at staff meetings

effective measures of infection control are used

  • all our procedures are regularly reviewed to ensure they comply with the latest national guidelines
  • our staff receive regular training in cross infection and undergo continuous monitoring to ensure these standards are met

all legal requirements relating to health and safety in the workplace are satisfied

  • we carry out regular inspections of the premises and equipment used
  • we regularly review all our health and safety policies to ensure they are in line with current guidelines and legislation

all legal requirements relating to radiological protection are satisfied

  • our x-ray equipment is serviced on an annual basis
  • we take every care to ensure the highest quality of radiographs are produced to minimize the risks of repeat x-rays

any requirements of the General Dental Council in respect of the continuing professional development of dental practitioners and other clinical staff are satisfied.

  • we follow fully all professional standards as set out by the General Dental Council
  • all our staff receive regular training on infection control,  relevant aspects radiation protection, CPR and other medical emergencies
  • the dentists, therapist, hygienist and dental nurses undertake Continued Professional Development each year to ensure high standards are maintained
  • all our dental nurses are fully qualified or currently training on an approved course

As dental professionals, we must be registered with the General Dental Council and meet their standards.
There are nine principles that we must follow:

  1. Put patients’ interests first
  2. Communicate effectively with patients
  3. Obtain valid consent
  4. Maintain and protect patients’ information
  5. Have a clear and effective complaints procedure
  6. Work with colleagues in a way that  is in patients’ best interests
  7. Maintain, develop and work within your professional knowledge and skills
  8. Raise concerns if patients are at risk
  9. Make sure your personal behaviour maintains patients’ confidence in you and the dental profession

General Dental Council, 37 Wimpole Street, London W1G 8DQ
www.gdc-uk.org  |  +44 (0) 845 222 4141 (UK local rate) or +44 (0) 20 7887 3800

We also have to be registered with the Care Quality Commission who ensure we are Safe, Effective, Caring, Responsive and Well-led.

Last updated on December 14th, 2015