At Each Appointment
When you first visit the practice, or at the start of each course of treatment, we will ask you some medical questions via our medical history form. This is important to enable to dentist to treat you safely and effectively. This information is held in confidence by the people who care for you and we will only share it with other health professionals with your permission and when it is necessary, eg. when we refer you for care elsewhere.
Many people are anxious about coming to the dentist. All of our dentists are sympathetic towards anxious patients, please do let us know at your first appointment if you are anxious as this will help us to help you.
Please note we are unable to carry out routine treatment in the presence of a cold sore.
You are entitled to
• a thorough examination of your mouth, teeth and gums
• a full explanation of your treatment options
• a written treatment plan (including costs) *
• information about NHS charges displayed in the waiting room
• advice on how to keep your teeth and gums healthy
• information about this practice and the services available
• a care and treatment summary if you decide to transfer to another dentist
• make a complaint if you are not happy with your treatment and care
Children and young people aged 3-16 will also be offered an application of fluoride varnish to their teeth to help prevent tooth decay.
You are responsible for
• giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments – but if you miss 2 appointments and give less than 24 hours notice we may not be able to complete your treatment or offer you NHS care in the future.
• following your dentist’s advice to prevent tooth decay and gum disease
• bringing details of any medical treatment you are having or medications you are taking to help us to treat you safely
• paying your bill promptly
• bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked.
• treating our staff with courtesy and respect**
* Please note – if your treatment is a ‘Band 1’ course of treatment or you do not have to pay NHS charges, you may have to ask your dentist to provide this.
** Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case, we will inform the patient in writing and NHS England.
Last updated on September 4th, 2015